Privacy policy


Last Updated: May 3, 2026

At BRO Global — the official authorized distributor of Ronix Tools in Saudi Arabia — we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase, in compliance with the Saudi Personal Data Protection Law (PDPL) issued under Royal Decree M/19 of 2021.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed securely through our payment partners)
  • Company / business name (for B2B customers)
  • VAT / CR number (for B2B invoicing)
  • Account credentials (if you create an account)
  • Communications you send us (emails, support messages, reviews)

Information Collected Automatically

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited, time spent, and click behavior
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating order status, shipping, and delivery updates
  • Providing customer support and warranty assistance
  • Sending marketing emails and offers (only if you opt-in)
  • Improving our website, products, and services
  • Detecting and preventing fraud or abuse
  • Complying with legal and tax obligations in Saudi Arabia

Sharing Your Information

We do not sell your personal information. We share it only with the following trusted third parties as necessary:

  • Payment processors (Tap Payments and authorized banks) — to process transactions securely
  • Shipping carriers — to deliver your orders
  • Analytics providers (Google Analytics) — to understand site usage
  • Marketing platforms (Google Ads, Meta) — only with your consent
  • Government authorities — when required by Saudi law

All third parties are contractually bound to protect your information in compliance with the PDPL.

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep you logged in
  • Remember items in your shopping cart
  • Analyze site performance
  • Personalize your experience
  • Show relevant ads on third-party platforms

You can disable cookies through your browser settings, but some features of the site may not function properly.

Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL encryption for all data transmitted to and from our website
  • PCI-DSS compliant payment processing through Tap Payments
  • Restricted access to personal data within our company
  • Regular security audits and updates

While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with Saudi tax and accounting requirements (typically 10 years for invoices)
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

Your Rights

Under the Saudi Personal Data Protection Law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Delete your data (subject to legal retention requirements)
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications at any time
  • Request data portability in a machine-readable format
  • File a complaint with the Saudi Data & AI Authority (SDAIA)

To exercise any of these rights, email us at Sales@ronixksa.com with the subject line "Privacy Request".

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately for removal.

Marketing Communications

If you subscribe to our newsletter or opt-in to marketing, we may send you:

  • Product updates and new arrivals
  • Exclusive promotions and discount codes
  • B2B offers and bulk pricing notifications
  • Industry insights and tool guides

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email.

Third-Party Links

Our website may contain links to third-party websites (such as Ronix's official website or social media platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page indicates when the most recent changes were made. Significant changes will be communicated through email or a prominent notice on our website.

Contact Us

If you have any questions or concerns about your privacy, please contact our Data Protection Team:

BRO Global Company Office 65, 5th Floor, Al Qemah Business Center, Al-Aziziyah, Jeddah, Kingdom of Saudi Arabia

Email: Sales@ronixksa.com Phone: +966 54 727 2567 / +966 59 666 6899 Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (KSA time)

VAT No: 313153776800003 | CR No: 7050896781

This policy complies with the Saudi Personal Data Protection Law (PDPL) and the Implementing Regulations issued by SDAIA.