Warranty — Ronix Tools Saudi Arabia | 2 Years Warranty

What's Covered

The 2 Years Warranty covers defects in materials or workmanship on Ronix electric power tools under normal professional or DIY use. Specifically:

• Motor failures (electrical or mechanical) not caused by misuse
• Switch and trigger defects
• Gear-box failures under normal load
• Manufacturing defects in housings, handles, or chucks
• Bearing failures under normal use
• Electronic control unit (ECU) defects on cordless models
• Charger defects (for cordless tools)

What's Not Covered

The warranty does NOT cover damage caused by:

• ❌ Misuse — using the tool outside its rated capacity (e.g., drilling rebar with a hammer drill instead of rotary hammer)
• ❌ Modification — any disassembly, rewiring, or hardware modification by the user
• ❌ Wear and tear — carbon brushes, motor brushes (replaceable parts), worn chucks from heavy use
• ❌ Consumables — drill bits, blades, discs, sanding pads, and other accessories
• ❌ Battery degradation over time (standard lithium-ion wear; defective batteries are covered)
• ❌ Physical damage from drops, impacts, water immersion (beyond IP rating), or fire
• ❌ Voltage damage from incorrect mains supply or generator surges
• ❌ Theft or loss

Hand Tools Warranty Note

Ronix hand tools (screwdrivers, wrenches, pliers, hammers, measuring tools) are not covered by warranty because they have no electrical components and no moving mechanical parts that can develop manufacturing defects in the same way electric tools do. They are sold with proven manufacturing quality but without formal warranty coverage. This is industry standard for hand tools globally.

How to Make a Warranty Claim

1. Identify the defect. Note exactly what the tool is doing (or not doing). For example: "20V impact driver — battery charges, tool clicks but doesn't rotate."
2. Document the defect. Take a short video (10–30 seconds) showing the issue, plus photos of the tool, the serial number, and the original packaging if available.
3. Locate your purchase information. You'll need: order number from ronixksa.com (or invoice number), date of purchase, and SKU.
4. Contact us via WhatsApp: +966 54 727 2567. Send: photos/video, order number, brief description of the issue.
5. Receive initial response within 24 hours with claim approval, additional questions, or repair authorization.
6. Replacement or repair arranged within 24–72 hours of claim approval.

Resolution Options

Depending on the nature of the defect and stock availability, warranty claims are resolved through:

• Direct replacement from local Jeddah stock (most common for in-stock SKUs) — typically same-day or next-day
• Repair through authorized technician in Jeddah for fixable issues — typical turnaround 3–7 days
• Manufacturer repair back to Ronix Frankfurt for specialized cases — typical turnaround 14–21 days
• Credit on account for wholesale customers when replacement and repair aren't practical

Pickup and Delivery for Warranty Service

• Within Jeddah: Free pickup and re-delivery arranged via WhatsApp
• Outside Jeddah: Ship the defective unit to our Jeddah office (we cover return shipping after claim approval)
• Active project sites: For contractor accounts with multiple units, batched pickup arranged on schedule

Battery and Charger Warranty

Lithium-ion batteries used in Ronix cordless tools have specific warranty terms:

• 1 year warranty on defects (premature failure, won't hold charge from new)
• Not covered: Gradual capacity loss over time (normal lithium-ion behavior — typically 20% loss after 500 charge cycles)
• Not covered: Damage from extreme heat (above 50°C storage), drops, water exposure, or use with incompatible chargers
• Chargers: 2-year warranty matching the tool

Frequently Asked Questions

How long is the Ronix warranty in Saudi Arabia?

All Ronix electric power tools (corded and cordless) come with a 2 Years Warranty in Saudi Arabia, honored locally by BRO Global from our Jeddah office. Hand tools are not covered by warranty (no electrical components). Lithium-ion batteries carry a 1-year warranty on defects.

How do I claim warranty on a Ronix tool?

Contact BRO Global via WhatsApp at +966 54 727 2567. Send: photos and a short video of the defect, your order number, the SKU, and the date of purchase. Initial response within 24 hours. Replacement or repair typically arranged within 24–72 hours of claim approval. For tools within Jeddah, we arrange free pickup; for other cities, ship to our office and we cover return shipping.

What does the warranty cover?

The warranty covers manufacturing defects in materials or workmanship under normal use: motor failures, switch defects, gear-box failures, manufacturing defects in housings or chucks, bearing failures, electronic control unit defects on cordless models, and charger defects. It does NOT cover misuse, modifications, normal wear (brushes, worn chucks), consumables (bits, blades), gradual battery degradation over time, or physical damage from drops/water/fire.

What's the turnaround time for a warranty claim?

Typical timelines: initial response within 24 hours; claim approval within 24–48 hours; replacement from local stock same-day or next-day when available; local repair 3–7 days; manufacturer repair in Frankfurt 14–21 days. Active contractor accounts can request priority handling.

Do hand tools come with warranty?

No. Ronix hand tools (screwdrivers, wrenches, pliers, hammers, measuring tools) are sold without formal warranty because they have no electrical components. This is standard industry practice for hand tools globally. If you receive a hand tool with an obvious manufacturing defect (cracked, mis-cast, missing component), contact us within 30 days of purchase and we'll arrange replacement.

Is the warranty honored if I bought from a different store?

The Ronix warranty is honored when the product is verified authentic and was purchased through an authorized distributor. If you purchased a Ronix tool from a channel other than BRO Global (the authorized Saudi distributor), contact us with proof of purchase and the serial number — we'll verify authenticity and discuss options. Gray-market imports without authorized distribution may not qualify for warranty service.

What if my warranty has expired and the tool is broken?

Even outside warranty, we offer paid repair service for Ronix tools through our authorized technician in Jeddah. Common repairs include motor replacement, brush replacement, switch replacement, and chuck rebuilding. Quote provided within 24 hours of receiving the tool. Contact WhatsApp +966 54 727 2567 for out-of-warranty service.

Need to Make a Warranty Claim?

BRO Global Trading Company  |  Authorized Ronix Distributor — Saudi Arabia  |  CR 7050896781