Contact BRO Global — Authorized Ronix Distributor in Saudi Arabia
Reach BRO Global — the authorized Ronix distributor in Saudi Arabia — for orders, project quotes, warranty claims, and technical questions. Our team responds in Arabic and English via WhatsApp, email, and phone, Saturday through Thursday from 9 AM to 9 PM.
+966 54 727 2567
Fastest response. Send photos, voice messages, and order numbers.
Open WhatsAppsales@ronixksa.com
For project quotes, RFQs, formal procurement inquiries, and attachments.
Send EmailOffice & Office
Office 65, 5th Floor
Al Qemah Business Center
Al-Aziziyah, Jeddah
Visit by appointment for project planning and product demos.
Business Hours
- Saturday – Thursday: 9:00 AM – 9:00 PM
- Friday: Closed
- WhatsApp messages are answered during business hours; off-hours messages receive a response by 10 AM the next business day.
- Time zone: Arabian Standard Time (UTC+3)
What to Contact Us About
🛒 Orders
Order status, tracking, modifications, COD coordination, delivery scheduling.
📋 Project Quotes
Written quotes for contractor projects within 24 hours. Send your BOM.
🏢 Wholesale
Wholesale account setup, volume pricing, net payment terms for verified contractors.
🛡️ Warranty
Warranty claims on Ronix electric tools. Send photos, video, and order number.
🔧 Technical Questions
Product specifications, tool selection, compatibility, application guidance.
🔄 Returns
Returns, exchanges, and damaged item reports.
Office Location
Our headquarters and office are located in the Al-Aziziyah district of Jeddah — a central commercial area easily accessible from the airport and other parts of the city.
BRO Global Trading Company
Office 65, 5th Floor
Al Qemah Business Center
Al Amn Al Aam Street
Al-Aziziyah District
Jeddah 23334
Makkah Province, Saudi Arabia
Visitor policy: We welcome project meetings, product demos, and walk-in pickups by appointment. Please contact us via WhatsApp at least 24 hours in advance to arrange your visit.
Frequently Asked Questions
How can I contact BRO Global?
The fastest way to reach us is WhatsApp at +966 54 727 2567. For formal inquiries, project quotes, or RFQs with attachments, email sales@ronixksa.com. Our office is in Al-Aziziyah, Jeddah — visits by appointment. Operating hours: Saturday to Thursday, 9 AM to 9 PM (Arabian Standard Time).
What's your response time on WhatsApp?
WhatsApp messages sent during business hours (Saturday–Thursday, 9 AM – 9 PM) typically receive a response within 1 hour. Project quote requests are delivered within 24 hours. Out-of-hours messages are answered by 10 AM the next business day.
Do you have a physical store or showroom?
Our location in Al-Aziziyah, Jeddah serves as both our headquarters and office. We don't operate a retail showroom, but we welcome scheduled visits by appointment for project meetings, product demos, and walk-in pickups. Most customers prefer online ordering with delivery, which is faster and more convenient.
How do I request a project quote?
Send your tool list (Bill of Materials with quantities and specifications) via WhatsApp +966 54 727 2567 or email sales@ronixksa.com. Include your project name, location, and required delivery date. We deliver written quotations on official letterhead within 24 hours, valid for 30 days.
What's the best way to contact you for wholesale or contractor accounts?
For B2B accounts, contact us directly via WhatsApp +966 54 727 2567 and ask for our B2B team. We'll guide you through the verification process (Commercial Registration, Tax ID submission) and set up your wholesale account, which typically takes 24 hours for Tier 1 approval.
Do you support customers in Arabic and English?
Yes. All our customer-facing channels (WhatsApp, email, phone, website) are bilingual — Arabic and English. Our team is fluent in both languages and can handle technical questions, project documentation, and warranty claims in either language.
What if I have a problem with an order after delivery?
Contact us immediately via WhatsApp at +966 54 727 2567 with: your order number, a brief description of the issue, and photos if applicable. For warranty claims, see our Warranty Page. For damaged items, return requests, or wrong items shipped, we handle resolution within 24–72 hours.
Get In Touch
We respond fastest on WhatsApp. For documents and formal RFQs, email is preferred.
BRO Global Trading Company | Authorized Ronix Distributor — KSA | CR 7050896781 | Tax ID 313153776800003
Visit the BRO Global Office in Jeddah
Office 65, 5th Floor, Al Qemah Business Center, Al Amn Al Aam Street, Al-Aziziyah District, Jeddah, Saudi Arabia