1. Information We Collect

We collect the following personal information when you interact with our store:

• Identity & Contact Information: Name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, order history, preferences, and special requests.
• Payment Information: Payment card details (processed securely by our payment processors — we never store full card numbers).
• Browsing Data: IP address, browser type, device information, pages visited, time on site, and referring URL.
• Communications: Records of conversations via WhatsApp, email, phone, or our contact form.

2. How We Use Your Information

• To process and deliver your orders.
• To communicate order updates, shipping confirmations, and delivery notifications.
• To provide customer support and respond to inquiries.
• To process payments and prevent fraud.
• To improve our products, services, and website experience.
• To send marketing communications (only if you have opted in — you can unsubscribe at any time).
• To comply with legal obligations and tax requirements in Saudi Arabia.

3. Data Sharing

We do not sell your personal information. We share data only with trusted service providers necessary for fulfilling your order or operating our business:

• Shopify: Our e-commerce platform (hosting, order management).
• Payment Processors: Mada, Visa, Mastercard, Apple Pay, Tabby, and others — to securely process payments.
• Shipping Companies: SMSA, Aramex, and other logistics providers — to deliver your order.
• Government Authorities: When legally required (tax, customs, courts).

4. Data Security

We implement industry-standard security measures including:

• SSL Encryption on all pages (HTTPS).
• PCI-DSS Compliance via our payment processors.
• Access controls limiting staff data access to operational need.
• Regular security reviews and monitoring.

5. Cookies & Tracking

We use cookies and similar technologies for:

• Cart functionality and remembering your session.
• Analytics (Google Analytics) to understand site usage.
• Marketing pixels (Meta Pixel, Google Ads) for advertising effectiveness — only if you accept.

You can manage cookie preferences via your browser settings or our cookie banner.

6. Your Rights (Under PDPL)

You have the right to:

• Access your personal data we hold.
• Correct inaccurate data.
• Delete your data (subject to legal retention requirements).
• Withdraw consent for marketing communications.
• Object to certain processing activities.
• Lodge complaints with the Saudi Data & AI Authority (SDAIA).

To exercise your rights, contact us at sales@ronixksa.com.

7. Data Retention

We retain order and customer information for the period required by Saudi tax law (typically 10 years for invoices and financial records). Marketing data is retained until you unsubscribe.

8. Children’s Privacy

Our store is not intended for users under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last Updated" date at the top reflects the latest revision.

10. Contact Us

CR: 7050896781 · Tax ID: 313153776800003 · Verified by Maroof